A common feature on a phone system is to be able to search for an individual’s name and call them. This video shows how to do a search on the new phone system for another Sul Ross person and call them.
On the new phone system, the ability to transfer phone calls to another extension has changed. In addition to the traditional “transfer” button, the new system includes a “blind transfer” feature as well.
This video shows you how to do each type of transfer.
A feature of the new phone system is the ability to send voice mail messages to your email Inbox. This allows for you to more easily access your voice mail messages and allows you to keep those messages longer than the 15 day window for unsaved messages the system allows.
Check out this video on how to set this up or follow the instructions below.
After logging into the phone portal, click on the Message tab at the top of the page.
In the middle of the page, you can see a link that allows you to Change Message Settings.
Clicking on this link opens another window that allows you to send voice mail messages to your email inbox. Simply click the checkbox next to “Send MP3 Voicemail to” and type in your Sul Ross Email Address in the text box. Leave the dropdown set to Attachment. Click Save.
Your voice mail messages will now also be delivered to your email Inbox.
Here is an example of what that looks like in Outlook. You can see that I have received an email with the Subject line “Voicemail from …” with additional information as to the phone number of the individual that sent the message and the length of the message contained in the subject line and the body of the message.
The voice mail message is contained in the mp3 file as an attachment to the email. Simply double-click the attachment and listen to your voice mail on your computer.
An additional benefit of having voicemail messages in your Inbox, is that now they can be forwarded to someone else if needed.
The day has finally arrived and the new phone system is ready to go. The team pictured here all had a hand in some aspect of this project. Today, we’ll be out and around the campus ensuring that all the phones come back to life and that everything is working to the satisfaction of our campus partners.
Can’t say enough about each of the SRSU team members and also want to thank the folks from Big Bend Telephone for the support through this project.