New Phone System Training

With the conversion to the new phone system comes the need to know what features exist in the new system and how to use them.  As a starting point, we are setting aside a number of training sessions on the web interface and the features available through the web that will help you take advantage of the features in the new system.  The training schedule is as follows:

– Tue Aug 1st 3PM – Support Training OIT

– Wed Aug 2nd 10AM – Training for Administrative Assistants and other departmental/office staff

– Wed Aug 2nd 2PM – End User Training

          VM management and use

          Primary features of the new system

          Call transfer

          Managing your account

          Viewing activity

          Managing messages via web page

– Thu Aug 3rd 10AM – ?? – GoLive

– Fri Aug 4th 10AM – End User Training

–          VM management and use

–          Primary features of the new system

–          Call transfer

–          Managing your account

–          Viewing activity

–          Managing messages via web page

– Fri Aug 4th 2PM – Advanced User Training for features such as Call Trees 

The training is to be held in the WML 2nd Floor Classroom.

If additional training is needed, contact LTAC at x.8888.

You can view or download a copy of the training manual for the new phone system by logging into the production site, clicking on the Support tab and then clicking on VCP PBX Users Manual.  The manual has step-by-step instructions on how to set up and use many of the features of the phone system.

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